Privacy Policy

Last updated: 1 January 2025

StreamVault ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IPTV service. This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and EU GDPR.

1. Information We Collect

We may collect the following types of information:

  • Personal identification information: Name, email address, phone/WhatsApp number
  • Payment information: Transaction records (we do not store full card details)
  • Technical information: IP address, device type, operating system
  • Usage data: Service access logs for technical support and uptime monitoring

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our IPTV service
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to comments and questions and provide customer service
  • Monitor and analyse usage and activity to improve service quality
  • Comply with legal obligations

3. Legal Basis for Processing (UK/EU GDPR)

We process your personal data on the following legal bases:

  • Contract performance: Processing necessary to provide our service
  • Legitimate interests: Service improvement and fraud prevention
  • Legal obligation: Compliance with applicable laws
  • Consent: Where you have provided explicit consent

4. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Subscription data is retained for up to 24 months after the end of service. You may request deletion of your data at any time by contacting us.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights (UK/EU GDPR)

Under UK and EU data protection law, you have the following rights:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

To exercise any of these rights, please contact us at [email protected].

7. Cookies

Our website uses essential cookies to ensure proper functionality. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, although this may affect website functionality.

8. Third-Party Services

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide our service (e.g., payment processing) or as required by law.

9. International Transfers

Your data is primarily processed within the UK and EU. Any international transfers are subject to appropriate safeguards in accordance with UK GDPR and EU GDPR requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at [email protected] or throu