Privacy Policy

1. Information We Collect

When you use StreamVault IPTV, we may collect the following categories of personal information:

1.1 Information You Provide Directly

• Contact details: Full name, email address, and WhatsApp/phone number when placing an order or contacting support.
• Order information: Subscription type, payment tier, and selected device type.
• Communications: Messages sent to us via email, Telegram, live chat, or our contact form.

1.2 Information Collected Automatically

• Usage data: Pages visited, time on site, browser type, operating system, and referring URLs.
• Device data: IP address (anonymised after 30 days), screen resolution, and language settings.
• Cookies: Session cookies, preference cookies (e.g. dark/light theme), and analytics cookies. See our Cookie Policy for full details.

1.3 Information We Do NOT Collect

• We do not collect or store payment card numbers or banking details (all payments are handled by third-party payment processors).
• We do not monitor or record your streaming content or viewing history on our service.

2. How We Use Your Information

StreamVault IPTV uses your personal data for the following purposes:

• Service delivery: To activate your subscription, send login credentials, and provide technical support.
• Customer communications: To respond to enquiries, send order confirmations, and notify you of account-related changes.
• Service improvement: To analyse usage patterns and improve the performance and features of our website.
• Legal compliance: To comply with applicable laws, regulations, court orders, and to enforce our Terms of Service.
• Fraud prevention: To detect, investigate, and prevent fraudulent transactions and abuse of our service.

We rely on the following legal bases under UK GDPR for processing your personal data: contract performance (to fulfil your subscription), legitimate interests (fraud prevention and service improvement), and legal obligation (compliance with applicable law).

3. Data Sharing & Disclosure

StreamVault IPTV does not sell, rent, or trade your personal data. We may share your information with:

• Service providers: Trusted third parties who assist in operating our website or conducting our business (e.g. email delivery via EmailJS, analytics via anonymised tools). These providers are contractually bound to protect your data.
• Law enforcement: Where required by law, court order, or to protect the rights, property, or safety of StreamVault IPTV or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you via email before your data becomes subject to a different privacy policy.

4. Cookies & Tracking

We use cookies to enhance your browsing experience. Strictly necessary cookies (e.g. session management and your dark/light theme preference) are always active. Analytics and marketing cookies require your consent.

You can manage or withdraw cookie consent at any time via your browser settings. For full details, see our Cookie Policy.

5. Data Retention

• Order records: Retained for 6 years from the date of the order (required for tax and accounting compliance).
• Support communications: Retained for 2 years after the last interaction.
• Analytics data: Aggregated and anonymised after 90 days. Raw IP logs are deleted after 30 days.
• Inactive accounts: If your account has had no activity for 3 years, we will contact you before deleting your data.

6. Your Rights (GDPR / UK GDPR)

As a resident of the UK or European Economic Area, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Ask us to correct inaccurate or incomplete data.
• Right to erasure: Request deletion of your data (“right to be forgotten”), subject to legal retention requirements.
• Right to restrict processing: Ask us to limit how we use your data.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests.
• Rights related to automated decision-making: We do not use solely automated decision-making that produces legal or similarly significant effects.

To exercise any of these rights, contact us at support@streamvaultiptv.com. We will respond within 30 days. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, access controls limiting data to authorised personnel only, and regular security reviews.

While we take all reasonable precautions, no internet transmission is completely secure. If you believe your data has been compromised, please contact us immediately at support@streamvaultiptv.com.

8. Third-Party Services

Our website may contain links to third-party websites and we use certain third-party services to operate our business. These include:

• EmailJS — For processing order form submissions and sending email confirmations. Governed by EmailJS's privacy policy.
• Google Fonts — For typography. Font requests may be logged by Google.
• Cloudflare CDN — For serving certain script libraries. Cloudflare may process your IP address.

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.

9. Children's Privacy

StreamVault IPTV is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately and we will delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last updated” date at the top of this page will indicate when the most recent changes were made. For significant changes, we will notify active customers by email. Your continued use of our service after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

• Email: support@streamvaultiptv.com
• Telegram: @StreamVaultSupport
• Website: streamvaultiptv.com/contact